Working with your clients to ascertain the nuance of their project with details including all finishing materials, layouts, designs and quantities – giving you clarity to provide an accurate and inclusive tender, reducing onsite changes.

Preparing site notes, signing of decision and variation orders, answering questions, keeping them on task with their responsibilities and maintaining realistic expectations – providing clarity and reference for you and reinforcing client accountability.

We have a range of templates we can use to make sure that all client changes and decisions are recorded, understood, agreed and invoiced correctly – helping to avoid any potential confusion at the invoicing stage or breakdown of the relationship.

Helping to keep clients informed, increase their understanding and manage their expectations. Advising them of their responsibilities and the consequences to the budget and schedule of delayed decisions or changing their minds once work is completed. Guiding them through these decisions – helping you keep things moving forward, reducing the need to undo work, ensuring you’re paid for any changes.

Representing you on your behalf if there are any conflicts or concerns throughout the job. Removing any emotion from the problem and applying a stoic approach to reach amicable and fair solutions – helping you concentrate on your other jobs without worrying about the stress and emotional weight of problematic clients.